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Welcome Center Representative

Working in a team-oriented, high-volume, fast-paced, member-centric environment, the Welcome Center Representative is the first impression and sets the stage for an exceptional member and guest experience. While demonstrating genuine hospitality, the representative greets all members and guests, ensures proper check-in procedures are followed, manages incoming calls from multiple phone lines, processes program registrations, provides center tours to prospective members and collaboratively works towards reaching team goals each month. The Welcome Center Representative is accountable for enhancing the member experience in order to drive relationships with and between members and increase membership acquisition, engagement and retention. They will set standards for others to follow while driving a superior member experience. RequirementsEducation/ Experience Required:
Associate's Degree in business administration, marketing, fitness or related field or equivalent experience preferred
A minimum of one year of face-to-face member relations or customer service experience in a high-traffic, consumer-driven environment preferred.
Demonstrated ability to develop and maintain relationships with members/customers.
Critical thinking, problem-solving, and issue resolution skills with the ability to proactively identify and resolve customer/member issues.
Effective communication and organizational skills.
Proficient in using email, Internet, and other PC-based applications (e.g. Microsoft Office, customer service/tracking applications) with the ability to learn and adapt to new technology.
Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures.
Certifications/Trainings Required:
Must obtain within 30 days of employment and then maintain current certifications in CPR, First Aid, AED and Oxygen Administration.
EOE/DFWP

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