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Receptionist

Schedule: Full-Time/ 8:30 AM -5:30 PM
Summary/Objective
Provides general office support with a variety of clerical activities and related tasks. The receptionist will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties
KWPM Culture
As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting.

Job Complexity & Critical Skills

  • As a key employee liaison between the client and KWPM services & internal support staff, the Receptionist must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key.
  • The position is fundamental to the administrative and operational functions of the Company/Property and as such requires established organizational skills, with attention to detail and solid time management, and good interpersonal skills.
Duties and Essential Functions include the following. Other duties may be assigned to meet business needs.
  • Answer phone calls, take messages, and forward them to the appropriate person when necessary.
  • Provides callers with information such as company address, directions to the property location, property fax numbers, website, and other related information.
  • Check e-mail and reply to messages.
  • Type, make copies, send, and receive faxes.
  • Assist residents in their concerns and complaints.
  • Process maintenance requests from residents.
  • Assist in preparing correspondence that needs to be mailed and/or faxed.
  • Retrieve records as needed.
  • File tenants information, documents, and correspondence.
  • Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
  • Provide new tenants with the following: Tenant form, Parking Pledge form, Gate Key form, and Vehicle Information form.
  • Collect payments of gate keys handed to residents. Refund payments when gate keys are returned.
  • Collect and make copies of residents Home Office Association monthly payments. Give residents receipts. Mail original payments to Assessments in Corporate Office.
  • Stamp vendors invoices, make copies, and file them. Send original invoices to Accounts Payable in Corporate Office.
  • Update and maintain filing system.
  • Place orders and/or request services from property vendors.
  • Distribute incoming mail and/or open it when necessary.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
Position Type/Expected Hours of Work
This is a full-time non-exempt position. Schedule of the position will be determined by the property and/or department. This schedule may change to accommodate the business needs of the property.
Required Education and Experience
  • Associate s degree.
  • Previous experience with computers and software used in an office environment.
  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write professional and business correspondence.
  • Ability to effectively present information in one-on-one and small group situations to other employees of the organization.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
KW Property Management & Consulting is a drug-free workplace.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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