V/O Guest Experience Specialist
3.
8 Valrico, FL Valrico, FL Estimated:
$38.
6K - $48.
8K a year Estimated:
$38.
6K - $48.
8K a year 2 days ago 2 days ago 2 days ago Job Title:
Guest Experience Specialist (GES) Location:
Valrico, FL Company Overview:
VIO Med Spa is a leading medical spa dedicated to providing exceptional aesthetic and wellness services.
With a focus on delivering personalized care and cutting-edge treatments, we aim to help our clients look and feel their best.
We are currently seeking a motivated and customer-focused individual to join our team as a Guest Experience Specialist (GES).
Job Description:
As a Guest Experience Specialist (GES) at VIO Med Spa, you will play a vital role in delivering outstanding customer service and ensuring seamless communication between our clients and the med spa team.
Your primary responsibilities will include:
1.
Customer Interaction:
Answering incoming calls promptly and professionally, addressing inquiries, scheduling appointments, and providing information about our services.
Responding to client texts and online inquiries in a timely manner, demonstrating excellent written communication skills.
Providing exceptional customer service at all times, maintaining a friendly and helpful demeanor in all interactions.
2.
Appointment Management:
Efficiently scheduling appointments for clients using our booking system, ensuring accuracy and adherence to scheduling protocols.
Following up with clients to confirm appointments, reschedule as needed, and provide any necessary pre-appointment instructions.
Managing appointment cancellations and rebooking to optimize the med spa's schedule and minimize downtime.
3.
Product and Service Knowledge:
Developing a comprehensive understanding of our med spa services, treatments, and products to effectively address client inquiries and provide accurate information.
Educating clients about our services, treatment options, and recommended skincare routines to help them achieve their aesthetic goals.
Collaborating with other team members to stay informed about new treatments, promotions, and special offers.
4.
Administrative Support:
Assisting with administrative tasks such as data entry, filing, and maintaining client records to ensure accuracy and organization.
Collaborating with the front desk team to coordinate client check-ins, process payments, and manage client paperwork as needed.
Supporting other departments within the med spa with various administrative duties as assigned.
Qualifications:
Previous experience in a customer service or call center role preferred.
Excellent communication skills, both verbal and written, with a professional and courteous phone manner.
Strong organizational skills and attention to detail, with the ability to multitask and prioritize effectively.
Proficiency in computer applications such as Microsoft Office and experience with booking software or CRM systems preferred.
Knowledge of aesthetic treatments, skincare, or the beauty industry is a plus.
Ability to work independently and efficiently from a remote/home environment.
A positive attitude, team-oriented mindset, and a genuine passion for helping others look and feel their best.
If you are passionate about delivering exceptional customer service, thrive in a dynamic team environment, we encourage you to apply for the Guest Experience Specialist (GES) position at VIO Med Spa.
Join us in our mission to help our clients achieve their aesthetic goals and experience the confidence that comes from looking and feeling their best.
Apply today and become part of our dedicated team! As a Guest Experience Specialist (GES) at VIO Med Spa, you will play a vital role in delivering outstanding customer service and ensuring seamless communication between our clients and the med spa team.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Valrico, FL Valrico, FL Estimated:
$38.
6K - $48.
8K a year Estimated:
$38.
6K - $48.
8K a year 2 days ago 2 days ago 2 days ago Job Title:
Guest Experience Specialist (GES) Location:
Valrico, FL Company Overview:
VIO Med Spa is a leading medical spa dedicated to providing exceptional aesthetic and wellness services.
With a focus on delivering personalized care and cutting-edge treatments, we aim to help our clients look and feel their best.
We are currently seeking a motivated and customer-focused individual to join our team as a Guest Experience Specialist (GES).
Job Description:
As a Guest Experience Specialist (GES) at VIO Med Spa, you will play a vital role in delivering outstanding customer service and ensuring seamless communication between our clients and the med spa team.
Your primary responsibilities will include:
1.
Customer Interaction:
Answering incoming calls promptly and professionally, addressing inquiries, scheduling appointments, and providing information about our services.
Responding to client texts and online inquiries in a timely manner, demonstrating excellent written communication skills.
Providing exceptional customer service at all times, maintaining a friendly and helpful demeanor in all interactions.
2.
Appointment Management:
Efficiently scheduling appointments for clients using our booking system, ensuring accuracy and adherence to scheduling protocols.
Following up with clients to confirm appointments, reschedule as needed, and provide any necessary pre-appointment instructions.
Managing appointment cancellations and rebooking to optimize the med spa's schedule and minimize downtime.
3.
Product and Service Knowledge:
Developing a comprehensive understanding of our med spa services, treatments, and products to effectively address client inquiries and provide accurate information.
Educating clients about our services, treatment options, and recommended skincare routines to help them achieve their aesthetic goals.
Collaborating with other team members to stay informed about new treatments, promotions, and special offers.
4.
Administrative Support:
Assisting with administrative tasks such as data entry, filing, and maintaining client records to ensure accuracy and organization.
Collaborating with the front desk team to coordinate client check-ins, process payments, and manage client paperwork as needed.
Supporting other departments within the med spa with various administrative duties as assigned.
Qualifications:
Previous experience in a customer service or call center role preferred.
Excellent communication skills, both verbal and written, with a professional and courteous phone manner.
Strong organizational skills and attention to detail, with the ability to multitask and prioritize effectively.
Proficiency in computer applications such as Microsoft Office and experience with booking software or CRM systems preferred.
Knowledge of aesthetic treatments, skincare, or the beauty industry is a plus.
Ability to work independently and efficiently from a remote/home environment.
A positive attitude, team-oriented mindset, and a genuine passion for helping others look and feel their best.
If you are passionate about delivering exceptional customer service, thrive in a dynamic team environment, we encourage you to apply for the Guest Experience Specialist (GES) position at VIO Med Spa.
Join us in our mission to help our clients achieve their aesthetic goals and experience the confidence that comes from looking and feeling their best.
Apply today and become part of our dedicated team! As a Guest Experience Specialist (GES) at VIO Med Spa, you will play a vital role in delivering outstanding customer service and ensuring seamless communication between our clients and the med spa team.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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